Whiskers to Wags

Frequently Asked Questions

SHIPPING

How much will shipping cost?
The shipping cost varies depending on the weight of your order and the destination. We strive to have the most affordable shipping costs for all destinations. Below is a rough estimate of the shipping cost based on the dollar amount of your order (could be slightly more or less):

Canada Shipping:
Order Amount & Shipping cost
up to $20.00…..............$4.00
$20.01–$60.00…...........$7.00
$60.01–$125.00….......$15.00
$125.01–$200.00….....$25.00

United States Shipping: 
Order Amount & Shipping cost
up to $20.00…............$5.00
$20.01–$35.00….........$7.00
$35.01–$50.00….......$12.00
$50.01–$125.00….....$15.00
$125.01–$200.00…...$25.00

International Shipping:
Order Amount & Shipping cost
up to $20.00…............$7.00
$20.01–$50.00….......$10.00
$50.01–$125.00….....$15.00
$125.01–$200.00…...$25.00

When will my order be shipped?
We do not carry a lot of inventory. All items are made-to-order. Depending on volume, all orders are typically shipped within five business days after receiving payment.

How will my order be shipped? 
Your package will be shipped airmail via Canada Post (some international orders may ship via ground depending on package size). Regular packages are not tracked or insured. You may select the Xpresspost shipping option for insured packages with tracking.

What destinations do you ship to?
We ship to all international destinations.

Where are the orders shipped from?
All orders are made in and shipped from beautiful Halifax, Nova Scotia, Canada.

How long will it take for my order to arrive?
Length of time depends on how your order is shipped.
Canada Post Light Packet – Air – packages are shipped by air to their destination
Canada Post Small Packet – Ground – packages are shipped surface/ground to their destination.  These packages generally take a lot longer to receive because they are shipped by boat instead of plane.

Within Canada – 3-5 business days (air)
United States – 8-15 business days (air – depending on region)
Internationally – 10-15 business days (air – depending on country), 15-30 business days (ground – depending on country)

 

PAYMENT METHODS

How will I pay for my order?
Online payments can be processed via the credit card gateway or PayPal. You can pay with Visa, MasterCard or American Express.

How do I pay with a money order or cash?
Select “pay by money order” in the payment screen. We accept personal cheques from customers in Canada and the United States. International money orders are also accepted (please make sure it is an international money order). Please do not send cash. Also note that paying via personal cheque will delay the shipment of your order until the cheque clears.
Please send your order details with payment (size, pattern, address to ship to, etc.)

What currency do you accept?
All orders are processed in Canadian funds. 

Why do you offer PayPal to accept credit card payments?
PayPal is a secure online payment processing company. PayPal is a reputable, easy-to-use payment processor, it has millions of customers worldwide and it makes for easy transaction for customers around the world. We never see your personal debit or credit card information; that is securely held information by PayPal.

 

OTHER POLICIES

What is your return/exchange policy?
You may return an item up to 30 days from the date that you receive your package. Item must be unused and in resalable condition. The buyer is responsible to pay for return shipping and handling. If you receive an item that is the incorrect size or defective, please email us immediately. There are no returns on custom-made or clearance items.

What is your privacy policy?
Your personal information will be kept confidential and will never be distributed or sold to another person or company.

Do you offer wholesale and retail opportunities?
Yes. If you are interested in offering any of these products in your retail store, etc., please email us at whiskerstowags@gmail.com to discuss.

Can I wash my collars and leashes?
You can throw your collars, leashes and bandanas right in with the regular wash (laundry bag is recommended) and let them air dry. Stain remover may be used to get out grass, food stains, etc. DO NOT use bleach.